Senior E-Learning Developer

Starbucks Nov 2022 - Present

Senior Instructional Designer

Fossil Group Oct 2021 - Oct 2022

• Led the analysis, design, development, and curation of modules, programs, experiences, tools, processes, etc. for Fossil, Armani Exchange, EA, Kate Spade, Diesel, and PUMA watches
• Designed and created training to support regional and global retail and commercial training initiatives. Specific focus on selling and product knowledge
• Partnered with internal and external partners on global initiatives (including EMEA and APAC.)
• Mentored a new team member

LMS Administrator (Contract)

DexYP Nov 2016 - May 2021

Dex Media, Inc. is a print and digital marketing company that was created by the 2013 merger of SuperMedia and Dex One. Dex Media began as a phone book publisher. In 2014 the company published over 1,700 directories, both yellow and white pages. By 2016 it worked with yellow pages, print and online, and search tools for businesses. Dex Media is headquartered in Dallas, Texas, with regional offices in Bristol, TN, Buffalo, NY, Greenwood Village, CO, Overland Park, KS, Santa Monica, CA, St. Petersburg, FL, and Waltham, MA.
Duties
• Develop and maintain the Digital Fulfillment and Operation team's SharePoint website
• Track learner's progress through LMS administration (Maestro 5.0 Geo learning)
• Upload courses and register learners in the LMS
• Update the training calendar and manage a repository of training resources
• Periodically upload photos on the team website to create traffic and improve user experience
• Design and develop web based trainings using Articulate Storyline 2 and Captivate 9

Training Coordinator (Contract)

Caliber Collision Centers May 2017 - Sep 2017

Duties
• Designed courses and course evaluation using instructional and project management models
• Created new branding templates following the branding guidelines
• Reviewed, analyzed and improved 15 web-based leadership training modules using Storyline 360 and Captivate 9
• Used a variety of learning engagement techniques like infographics, animations, and interactions
• Researched and resolved over 50 Storyline and Captivate issues
• Coordinated live leadership training classes along with teammates

Instructional Media Designer

American Airlines Apr 2016 - Oct 2016

Duties
• Edited and prepared training documents
• Created storyboards for explainer videos and animation
• Consulted with internal customers regarding design, development and revision of their training products
• Revised existing participant guides, facilitator guides, and job aids based on new policy changes
• Ensured training materials were in compliance with Federal Aviation Regulations and ensured responsiveness to regulatory agencies (including TSA, DOD, DOT, FAA, FBI and NTSB)

Instructional Designer

T-Mobile Jun 2014 - Apr 2016

Duties
• Designed, and developed training solutions (job aids, instructor led, web-based, virtual, and bite-sized training) for various business segments, working with SMEs to walk-through newly created training materials and make changes to existing materials.
• Completed peer and technical reviews of content developed by OEMs, and partnered with instructional designers on large projects with multiple deliverable.
• Produced a total of 26 different training and learning solutions in 2015.
• Developed several infographics, successfully reducing training content volume and generating high level of interest from the frontline (customers).

Instructional Designer (Remote)

Kilda Group LLC Jan 2014 - Jun 2014

Duties
• Developed training materials including interactive presentations, lifecycles, and isometric maps used in proposals presented to the Orlando Veteran Affairs Medical Center.
• Collaborated with team members to develop a robust Veteran Affairs FSM/FBPTA presentation and ensured design goals were met within tight deadlines.

Branding Consultant

Adstrat BMC LTD Jul 2009 - Jul 2010

• Developed and implemented strategies for 5 top brands ranging from design decisions, to advertising and media messaging.
• Created presentations and proposals using existing branding templates and design guidelines.

Copywriter/Content Manager

Integrated Troops Ltd Aug 2007 - Jun 2008

As Copywriter
• Developed creative ideas and concepts, often in partnership with the art director.
• Presented ideas to colleagues and clients.
• Became an expert on clients’ products and services, and their competitors’ activities.
• Wrote clear, persuasive, and original copy.
• Updated digital media.
• Proofread copy to check spelling and grammar.

As Content Manager
• Co-led a team of 20 Unilever brand ambassadors across 36 states PAN Nigeria, hosting the "OMO Wonder Show" over a period of 3 months.
• Co-supervised 20 brand ambassadors at the OMO Wonder Show brand awareness activation held across 36 states pan Nigeria over a period of three months.
• Conducted interviews with over 2,000 individuals nationwide.
• Handled such duties as recruiting, training, assigning, scheduling, and disciplining employees.
• Gave reports on the day-to-day and overall field conditions of the activation.
• Charged with documenting activities around the "OMO Wonder Show" using photography and videos to illustrate customer engagements.