Hire L&D Experts With Software and Services Providers Experience

These companies provide software and services to support telecommunications operations such as billing systems, customer relationship management, and network management. Examples of software and services providers include Amdocs, Oracle, and Accenture.

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Hiring Freelancers with Experience in Software and Services Providers

As a company in the Software and Services Providers industry, you may be wondering about the most common types of training needs, deliverables, and roles that exist for your industry. You're in luck! In this FAQ section, we'll dive into these questions and more, including benefits of hiring a freelance vs full-time training contractor. Let's get started!

What are the most common types of training needs for the Software and Services Providers industry?

For this industry, some of the most common training needs include:

  • Product knowledge: Ensuring employees understand how to use and troubleshoot the software or services they provide.
  • Customer service: Teaching staff how to interact with customers in a professional and efficient manner.
  • Technical skills: Training employees on relevant coding languages, tools, and best practices for software development.
  • Project management: Enhancing the team's ability to manage projects and meet deadlines.
  • Compliance: Ensuring employees are up-to-date on industry regulations and company policies.

What are common types of training deliverables for this industry?

Companies in the Software and Services Providers industry often need a combination of different training deliverables, including:

  • eLearning modules: Interactive, online courses that provide self-paced learning.
  • Workshops: Instructor-led, in-person sessions that encourage hands-on learning and collaboration.
  • Webinars: Live or recorded presentations that can be accessed remotely.
  • Job aids: Quick-reference resources, such as checklists or flowcharts, to support employee performance.
  • Coaching and mentoring programs: Providing one-on-one support to help employees develop skills and grow in their roles.

What are common types of training topics for the Software and Services Providers industry?

Training topics can vary depending on the specific software or service provided, but may include:

  • Software development methodologies (e.g., Agile, Scrum, etc.)
  • Programming languages (e.g., Python, Java, C++)
  • Data analysis and visualization
  • Security and data privacy
  • Sales and marketing strategies

What are common types of training roles that these companies might require?

Software and Services Providers may need the following training roles:

  • Instructional designers: Professionals who develop engaging and effective training materials.
  • Trainers or facilitators: Experts who deliver training courses and workshops.
  • eLearning developers: Specialists in creating interactive online courses.
  • Training coordinators: Individuals who manage training logistics, such as scheduling and resource allocation.
  • Training consultants: Experts who assess training needs and develop custom solutions.

Can you provide examples of training done well by companies in this industry?

Some examples of successful training programs in the Software and Services Providers industry include:

  • Microsoft's extensive training program for their cloud services, like Azure and Office 365.
  • IBM's digital learning platform, which offers a blend of eLearning modules, webinars, and collaborative learning spaces.
  • Adobe's Creative Cloud tutorials, which provide step-by-step instructions for their software applications.

What are the benefits of hiring a freelance vs full-time training contractor for companies in this industry?

Hiring a freelance training contractor can offer several advantages for Software and Services Providers:

  • Cost savings: Freelancers can be hired on a project basis, reducing the need for a full-time salary and benefits.
  • Flexibility: Freelancers can be easily engaged or disengaged depending on the company's training needs.
  • Expertise: Companies can hire freelancers with specific skills or experience to address targeted training needs.
  • Efficiency: Freelancers can often work remotely, reducing overhead costs and office space requirements.

Ultimately, the decision to hire a freelance or full-time training contractor will depend on the company's specific training needs and budget.


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Don’t just take our word for it...

  • “I used Learnexus because I knew they could deliver what I needed…someone who had a robust portfolio and someone who specialized in producing massive, open online education courses.” Georgianna, PhD

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  • “We had conversations with probably four or five [Learnexus freelancers], then narrowed our choice down to our top candidate. All of them had experience. That's a good problem to have when you’re presented with an abundance of the skillset.” Tate, Transformation and Enablement Manager

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