Hire L&D Experts With Infrastructure Providers Experience

These companies build and operate telecommunications infrastructure such as cell towers, fiber optic networks, and satellite systems. Examples of infrastructure providers include American Tower, Crown Castle, and Globalstar.

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Hiring Freelancers with Experience in Infrastructure Providers

If you're in the Infrastructure Providers industry, you probably know that your employees need excellent training to stay ahead in the rapidly evolving telecommunications landscape. In this post, we'll explore the common types of training needs, deliverables, topics, and roles that companies like yours might require. We'll also share some real-world examples to give you an idea of training done well by other companies in the industry. Finally, we'll discuss the benefits of hiring a freelance training contractor versus a full-time employee.

Common Training Needs for Infrastructure Providers

  • Onboarding and orientation: New hires need a comprehensive introduction to your company's goals, culture, and systems.
  • Technical skills: Employees must be proficient in using tools and software specific to your industry, such as network design and management systems.
  • Compliance and safety: Staff must be trained in relevant regulations and safety protocols to minimize risks and maintain compliance.
  • Soft skills: With the industry's focus on customer satisfaction, ensuring that employees have strong communication, teamwork, and problem-solving abilities is crucial.

Common Training Deliverables

  • eLearning modules: These are convenient and can be easily updated to reflect changes in the industry.
  • Workshops and seminars: These offer hands-on learning experiences and encourage collaboration and discussion.
  • On-the-job training: Experienced employees pass on knowledge and skills to new hires or peers.
  • Webinars and video tutorials: These can be accessed remotely and provide a cost-effective way to deliver training.

Common Training Topics

  • Network design and optimization: Ensuring that your infrastructure is reliable and efficient is critical for success.
  • Security and data protection: Safeguarding sensitive information is a top priority for telecommunications providers.
  • Customer service and support: Building strong relationships with clients is essential for maintaining a competitive edge.
  • Emerging technologies: Employees must stay current on the latest developments in the industry, such as 5G and IoT.

Common Training Roles

  • Instructional designers: They create engaging and effective training content tailored to your company's specific needs.
  • Trainers and facilitators: These professionals deliver training sessions in a variety of formats, from in-person workshops to virtual webinars.
  • Technical experts: They provide subject-matter expertise to ensure that training content is accurate and up-to-date.
  • Evaluators: These individuals assess the effectiveness of training programs and suggest improvements.

Real-World Examples

AT&T, a leading telecommunications company, has a robust training program that includes on-demand eLearning, workshops, and a virtual reality training platform. This approach ensures that employees have access to the latest information and can develop their skills at their own pace. Similarly, Verizon has an internal training department that develops and delivers custom training programs to address specific needs within the company.

Benefits of Hiring a Freelance Training Contractor

While having a full-time training staff can be beneficial, there are several advantages to hiring a freelance training contractor:

  • Cost savings: Hiring freelancers on a project basis can be more cost-effective than employing full-time staff.
  • Expertise: Freelancers often have specialized knowledge and skills that your company might not have in-house.
  • Flexibility: Freelancers can be brought in as needed to address specific training gaps or to develop and deliver new training programs quickly.

In conclusion, understanding the common training needs, deliverables, topics, and roles within the Infrastructure Providers industry is crucial for keeping your workforce well-equipped and up-to-date. By considering the benefits of freelance training contractors, you can make an informed decision to address your company's training requirements effectively and efficiently.


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  • “I used Learnexus because I knew they could deliver what I needed…someone who had a robust portfolio and someone who specialized in producing massive, open online education courses.” Georgianna, PhD

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  • “We had conversations with probably four or five [Learnexus freelancers], then narrowed our choice down to our top candidate. All of them had experience. That's a good problem to have when you’re presented with an abundance of the skillset.” Tate, Transformation and Enablement Manager

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