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Transforming Employee Training with Learnexus Freelancers

A leading telecommunications company turned to Learnexus to help them tackle a training program overhaul. Freelancers from Learnexus were brought in to develop new training modules and refresh existing ones for the company's call-center employees.

Over the course of six months, the freelancers collaborated with the company's training team to create 20 new modules and update 30 existing ones. The team also developed a new onboarding program and provided ongoing support for the company's learning management system.

The project resulted in a 15% decrease in call handle times and a 20% increase in customer satisfaction scores. The company was thrilled with the results and has continued to engage freelancers from Learnexus for ongoing training and development projects.

15% decrease in call handle times

20% increase in customer satisfaction
20 updated training modules

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