Successful Onboarding with a Freelance Team

An anonymous company in the Customer Onboarding segment had a challenge of providing effective and efficient onboarding training to new hires. They hired a team of freelancers on Learnexus to help solve this issue. The freelancers were tasked with creating personalized training material, updating outdated content, and implementing clear metrics to measure training effectiveness.

The freelance team completed the project on time and within budget. The training material was engaging, informative, and catered to different learning styles. The hiring managers were able to free up more time to focus on other priority tasks as the freelance team took charge of the onboarding training process. The quantitative results showed an increase in customer satisfaction ratings by 20%, new hire productivity increased by 15%, and the turnover rate decreased by 10%.

• 20% increase in customer satisfaction ratings
• 15% increase in new hire productivity
• 10% decrease in turnover rate