Client Onboarding Training Project

A financial services company, struggling with inconsistent onboarding processes and a lack of relevant training materials, turned to Learnexus for a solution. Learnexus connected the company with a team of expert freelancers to develop customized training resources. The team created modules that covered the latest financial regulations, technology, and best practices, as well as scenarios that the company struggled to address.

The training program was highly effective, resulting in a 40% decrease in client complaints and a 25% increase in employee confidence. The company was able to better track progress and measure the effectiveness of the training with the tools provided by the freelancers. The modules were also designed for efficiency, allowing employees to receive comprehensive training without impacting productivity.

• 40% decrease in client complaints
• 25% increase in employee confidence