Picture this: your company’s eLearning offerings have achieved impressive growth, and now, it’s time to scale. But as your learning and development (L&D) initiatives expand, you find yourself questioning whether your current eLearning portal vendor can support this growth. To make an informed decision, it’s crucial to ask the right questions of your vendor. In this post, we’ll explore seven essential questions that will help you determine if your portal vendor is the best fit to support your eLearning expansion.

1. Can your platform handle increased user traffic and content?

One of the first aspects to consider is the platform’s ability to handle increased user traffic and content. As your eLearning initiatives grow, you’ll need a vendor capable of supporting a larger number of users, courses, and learning materials. Inquire about their current infrastructure and scalability capabilities to ensure they can meet the demands of your expanding business.

2. What are your data security and privacy standards?

Data security is non-negotiable for any organization, especially when dealing with sensitive employee information. Ask your vendor about their data security and privacy policies, and ensure they are compliant with industry standards such as GDPR, CCPA, and other regional regulations. As one L&D professional puts it, “Robust security measures are essential for protecting our employees’ data and maintaining their trust.”

3. How do you handle updates and improvements to your platform?

Regular updates and improvements are essential for ensuring your eLearning portal remains relevant and user-friendly. Find out how your vendor approaches updates, and ask for a timeline of planned improvements to ensure their platform’s development aligns with your organization’s needs. A proactive vendor should have a roadmap in place to evolve with technological advancements.

4. What level of support and customer service do you offer?

Effective support is crucial when implementing an eLearning portal, especially during times of rapid growth. Make sure your vendor offers a comprehensive support system, including training, documentation, and a responsive customer service team. Consider the words of an L&D professional: “Responsive support allows us to resolve issues quickly and minimize disruptions to our training initiatives.”

5. How easily can your platform be integrated with our existing systems?

Integration with your existing systems is vital for a seamless eLearning experience. Ask your vendor about their platform’s compatibility with your learning management system (LMS), HR software, and other systems your organization utilizes. Smooth integration saves time, streamlines processes, and promotes a cohesive learning environment.

6. How customizable is your platform to meet our specific needs?

Every organization has unique needs and objectives when it comes to eLearning. Inquire about the customization options available on the vendor’s platform and determine if they can accommodate your requirements. Flexibility is key to ensure your eLearning portal aligns with your organization’s branding, learning objectives, and user experience needs.

7. What is your pricing model, and how does it accommodate our growth?

Last but not least, consider the vendor’s pricing model. Make sure it’s transparent, with clear information on any additional costs that may arise as your eLearning initiatives expand. A flexible pricing model that accommodates your growth will ensure long-term financial viability.

Learnexus: Your Partner in Scaling eLearning

As you navigate the process of scaling your eLearning, having a trusted partner is invaluable. Learnexus offers an easy way for managers to quickly find and hire L&D freelancers with specific skills and experience. With a 47% cost saving and a single master services agreement, Learnexus saves managers time and eliminates procurement issues, making it the perfect solution to support your eLearning growth.