Imagine being in the midst of an industry in turmoil, grappling with a global pandemic and an economic crisis. That’s the financial services industry in 2020. Yet, amid the chaos, it’s worth examining how the sector managed to sail through one of the most challenging years in recent memory.

For a clearer understanding, this blog post will discuss how the financial services industry fared during the 2020 crisis, focusing on three main areas: maintaining business continuity, embracing digitalization, and prioritizing employee well-being.

Maintaining Business Continuity

During the crisis, the financial services industry faced unprecedented challenges in ensuring business continuity. However, companies quickly adapted, implementing new processes and technology to keep operations running smoothly. “Our teams really stepped up, shifting to remote work and rapidly adjusting to new procedures,” said a generic L&D professional.

By prioritizing internal communication and collaboration, financial services firms were able to maintain business continuity even during the height of the pandemic.

Embracing Digitalization

2020 accelerated the digital transformation of financial services, as companies had to adapt to remote work and changing customer expectations. Many organizations fast-tracked digital initiatives to enhance online services and improve the customer experience.

A generic L&D professional quotes, “We had no choice but to embrace digitalization. Our investments in technology and upskilling our employees have paid off.” As a result, financial services firms have emerged more resilient and better equipped to handle future crises.

Prioritizing Employee Well-being

In a high-stress environment, employee well-being took center stage in the financial services industry. Companies made concerted efforts to support their staff through initiatives such as flexible working arrangements, mental health resources, and reskilling opportunities.

“It was crucial for us to prioritize the well-being of our employees to ensure they could continue delivering the best service to our customers,” said a generic L&D professional.

Learnexus and Financial Services

As the financial services industry navigates the ever-evolving landscape, Learnexus is here to support companies with their learning and development needs. With a vast network of expert freelancers, Learnexus can help your organization find the right professionals to upskill your workforce, build resilience, and drive future success.

Learnexus offers a 47% cost saving, while saving managers time and eliminating procurement issues with a single master services agreement. So, whether you need targeted training in digital transformation, crisis management, or employee well-being, Learnexus is your go-to solution for tailored learning and development support.