Build & Deliver Training for Hospitality Workers

Hospitality Workers receive specialized training in customer service, hospitality management, and other related topics to help them excel in their roles.

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Check out L&D contractors & vendors experienced in building & delivering training for Hospitality Workers within companies.

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How to Hire Freelancers for Your Hospitality Workers Training Needs

If you're looking to train your hospitality workers, you probably have a lot of questions. What types of training do they need? Who should deliver the training? How do you ensure the training is effective? Here, we'll answer all of these questions and more.

Common Types of Training Needs for Hospitality Workers

There are many different types of training that hospitality workers may need. These include:

  • Customer service training - teaching workers how to interact with customers in a positive and effective way.
  • Food safety training - ensuring that workers understand proper food handling and preparation techniques to prevent foodborne illnesses.
  • Language training - for workers who speak a language other than the primary language of the workplace, to improve communication and understanding.
  • Leadership training - for managers and supervisors to learn effective leadership techniques.

Common Types of Training Deliverables

There are also many different types of training deliverables that can be used to meet various training needs. These include:

  • In-person training - where a trainer visits the workplace to deliver training in person.
  • Online training - where workers complete training modules on their own time via an online platform.
  • Virtual training - where a trainer and workers interact in real-time via a video conferencing platform.
  • Blended training - a combination of in-person and online or virtual training.

Common Types of Training Topics for Hospitality Workers

Some of the most common training topics for hospitality workers include:

  • Communication skills - how to effectively communicate with guests, coworkers, and managers.
  • Conflict resolution - how to handle difficult situations with guests or coworkers.
  • Time management - how to prioritize tasks and work efficiently.
  • Upselling techniques - how to encourage guests to purchase additional products or services.

Common Types of Training Roles for Hospitality Companies

There are many different training roles that hospitality companies may require. These include:

  • Trainer - responsible for developing and delivering training programs.
  • Instructional designer - responsible for creating engaging training content.
  • Project manager - responsible for overseeing the development and delivery of training programs.

Examples of Successful Hospitality Training

One example of successful hospitality training is the Disney Institute's customer service training. They focus on the importance of creating a positive experience for guests and use interactive training methods to reinforce these concepts. Another example is Marriott's food safety training program, which has helped reduce foodborne illness incidents in their hotels.

The Benefits of Hiring a Freelance vs. Full-Time Training Contractor

When it comes to hiring training contractors, there are benefits to both hiring a freelance professional and hiring a full-time employee. Freelancers offer flexibility, as they can be hired on a project-by-project basis and can often start work more quickly than a full-time employee. They also bring a fresh perspective and specialized skills to the table. On the other hand, full-time employees offer the benefit of continuity and may be more invested in the success of your company.

If you're looking to train your hospitality workers, now you know what types of training they may need, who can deliver the training, and what types of training deliverables are available. Whether you decide to hire a freelance or full-time training contractor, make sure to choose someone with experience in the hospitality industry and a track record of success.

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Don’t just take our word for it...

  • “I used Learnexus because I knew they could deliver what I needed…someone who had a robust portfolio and someone who specialized in producing massive, open online education courses.” Georgianna, PhD

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  • “We had conversations with probably four or five [Learnexus freelancers], then narrowed our choice down to our top candidate. All of them had experience. That's a good problem to have when you’re presented with an abundance of the skillset.” Tate, Transformation and Enablement Manager

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